Private Rent Driver's manual

We are there for you

ALD Automotive Road Assistance (24/7)
T 0800 222 225
T +41 58 272 32 22

ALD Automotive
T +41 58 272 32 34


Welcome to your new car!



You have chosen ALD Automotive as your vehicle partner. We offer all the services required to ensure you are well looked after as a driver. If you have any questions regarding you car, we will be there for you.

The driver's manual provides all the key information you need to take advantage of our services easily and quickly. To enable us to ensure smooth handling of all claims, please observe the information it contains as well as the vehicle manufacturer's user manual.

We wish you a safe and enjoyable journey
Your ALD Automotive Team


Technical Service - All-round professional service

With the ALD Automotive Service Card you can use maintenance and wear-and-tear repair services without cash.

Please note the following:

  • This work must be carried out by a repair shop authorised by the manufacturer.
  • The maintenance intervals prescribed by the manufacturer in the vehicle documents must be adhered to.
  • Show the repair shop your ALD Service Card before dropping off your car.
  • The services are always billed through ALD Automotive.


Tyre Service - All-round professional service

With the ALD Automotive Service Card you can buy winter and summer tyres and rims without cash. The tyre set you don’t currently need can be stored with ALD Automotive tyre partners.

Please note the following:

  • Tyres can only be obtained from ALD Automotive tyre partners.
  • Show the tyre shop partner your ALD Service Card before dropping off your car.
  • The services are always billed through ALD Automotive.

You can find a list of all ALD Automotive tyre partners here.


Claims Management - We take care of things


In case of a damage, please proceed as follows:

  • If your car is still drivable, please call ALD Automotive at+41 58 272 32 27 or send us an email to
  • If your car is no longer roadworthy, call the ALD Automotive Road Assistance.
  • For damages involving a third party, please email us the completed European accident report at
  • For damages where no third party is involved, please email us the completed damage report at
  • Repairs to bodywork and glass damage must be carried out by one of the ALD Automotive partner repair shops on the list.
  • Repair orders may only be placed by ALD Automotive.
  • If necessary, a replacement vehicle can be provided by the ALD Automotive partner workshops.
  • The services are billed exclusively via ALD Automotive.

A list of ALD Automotive Partners can be found here.


Road Assistance - There for you around the clock

Road Assistance-29-29

In case of accident, breakdown or theft, ALD Automotive Road Assistance is available around the clock on 365 days a year throughout Europe.

National               0800 222 225 (free of charge)
International    +41 58 272 32 22

ALD Automotive Road Assistance offers comprehensive support to maintain your mobility:

  • Mobility and roadside assistance
  • Towing / recovery
  • Return transport
  • Spare parts delivery
  • Overnight accommodation costs
  • Replacement vehicle

Please note that services will only be rendered subject to arrangement over the telephone and with the agreement of ALD Automotive Road Assistance.


Vehicle Return - The easy way

Vehicle Return-57

You have two options for returning the vehicle:

  • At our return point in Altishofen
  • From a company site/dealership

Please note the following important information:

  • Contact us by email ( at least four working days before you plan to return the vehicle.
  • When returning the car, please make sure that it is in running order and cleaned (inside and outside). This is required in order to create the return protocol correctly.
  • You must also return all documents and other items that were provided with the vehicle. The following checklist will be helpful:
Vehicle return checklist:
    • Vehicle registration document
    • All keys
    • Service leaflet and instructions
    • Second set of tyres, wheel trim caps, spare tyre
    • Boot cover
    • Radio code card, navigation CD/DVD
    • ALD Automotive Service Card

When picking up/returning the vehicle, a return protocol will be drawn up jointly with you, detailing the appearance of the car. You can find a list of the damages we accept and don’t accept here.

If you are interested in purchasing your car, we are happy to make you a non-binding offer.